Terms & Conditions and Privacy Policy
This English version is provided for convenience. If it differs from the Indonesian version, the Indonesian version prevails.
1. The service
TM-POS is a web-based point-of-sale app for retail, restaurants and laundries: recording sales, products, customers, debts, cash, reports, QR table orders and laundry orders. By signing up for or using TM-POS, you agree to these Terms. If you do not agree, please do not use the service.
2. Accounts
- Sign-up and sign-in use a Google account. One Google account per store.
- You must provide accurate information (name, store name, phone number) and keep your Google account secure.
- You are responsible for all activity under your account. Contact us right away if your account is misused.
- You must be at least 18 years old or otherwise legally able to run a business.
3. Acceptable use
You may not use TM-POS to:
- sell goods or services that are illegal under Indonesian law;
- commit fraud or money laundering, or record fake transactions to harm others;
- send spam or harassing messages to customers through the WhatsApp features;
- attempt to break into, overload, or interfere with the system or other stores' data.
4. Data we collect
- From Google at sign-in: your email address and name. We never receive your Google password.
- Account & store data: name, phone/WhatsApp number, store name, business type, address, QRIS image, currency and receipt footer.
- Business data: products, prices, stock, transactions, cash, tables, QR orders, laundry orders and reports.
- Your customers' data: names, phone numbers, addresses and debt records you enter (see section 6).
- Support tickets: message content, the page with the problem, and screenshots you upload.
- Technical data: login session cookies, language and theme preferences, and IP address and browser type in server logs for security and debugging.
5. Data that is shared with or visible to others
We do not sell your personal or business data. However, for features to work, some data is shared with third parties or can be seen by others, as follows:
| To whom / where | Data | When & why |
|---|---|---|
| Google (Sign-In) | Email and name from your Google account | When you sign up and sign in, to verify your identity. |
| Google (AdSense) | Cookies, IP address, browser info and pages viewed | When ads are shown in the app (e.g. Dashboard and Reports). Google may use cookies to serve and measure ads under Google's policies. We do not send your transaction or customer data to Google. |
| Google (Fonts) | IP address and browser info | When pages load fonts from Google's servers. |
| WhatsApp (Meta) | Receipt, debt reminder or laundry status content, including customer name, items and total | Only when you press a WhatsApp send button. The message opens in WhatsApp on your device and is sent to the customer's number. |
| Anyone with the menu link / QR | Store name, menu, prices and product photos | The QR table menu page is public so customers can order. |
| Customers ordering via QR | Orderer name, items, total and order status | Through an order status link given only to the person who ordered. |
| Laundry customers | Customer name, items, total, payment status, plus the store's name, address and phone | Through the tracking link, or by entering a matching order number and phone number. |
| TM-POS admin team | Account, store, transaction and ticket data | Only for technical support, security, handling abuse, and aggregate statistics (e.g. number of stores and transactions on the home page, without naming stores). |
| Saweria | Whatever you enter on Saweria | Only if you donate. Saweria's policies apply. |
| Law enforcement | Data that is formally requested | Only when required by applicable Indonesian law. |
6. Your customers' data
Customer data (names, phone numbers, addresses, debts) is entered and controlled by you as the store owner. Under Indonesia's Personal Data Protection Law (Law No. 27 of 2022), you are responsible for making sure your customers agree to having their data recorded and to being contacted via WhatsApp. TM-POS only stores and processes that data on your instructions and does not use it for anything else.
7. Storage & security
- Data is stored on servers managed by TM-POS and protected with secure connections and restricted access.
- Ticket screenshot links and tracking links use random codes so they are hard to guess.
- No system is 100% secure. We do our best but cannot guarantee data will never be affected by any incident. Keep your own copies of important business records too.
- Data is kept while your account is active. When an account is deleted, its store data is deleted from our systems, except where the law requires us to keep it.
8. Your data rights
You can view and edit most data directly in the app. To request a copy of your data, a correction, or deletion of your account and all store data, send a ticket through the Help menu or contact us (see section 13). We will process it within a reasonable time.
9. Free service, ads & donations
TM-POS is free with no subscription fee. Server and development costs are supported by ads and voluntary donations. Donations do not unlock extra features and are non-refundable. We may change, add or discontinue features, and will give notice first when a change has a major impact.
10. Limitation of liability
The service is provided "as is". To the extent permitted by law, TM-POS is not liable for business losses, cash discrepancies, lost profits, or indirect losses caused by service interruptions, input errors, or misuse of your account. You remain responsible for your own bookkeeping, taxes and legal obligations.
11. Account suspension
We may suspend or delete stores that violate these Terms, especially section 3, and will state the reason. You may stop using TM-POS at any time and ask for your account to be deleted.
12. Changes to these Terms
These Terms may be updated. The date at the top of this page shows the latest version. For important changes we will notify you through an announcement in the app. By continuing to use TM-POS after a change takes effect, you agree to it.
13. Governing law & contact
These Terms are governed by the laws of the Republic of Indonesia. Questions or data requests can be sent through the Help menu in the app or by email to halo@topimerah.id.